- Shipping & Delivery
- Return Policy
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- About Wellisoul
- Terms of Service
YOU HAVE 30 DAYS FROM THE DATE OF FULFILLMENT TO RETURN ELIGIBLE ITEMS.
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift Card within 1-3 business days of the delivery of your Return at our warehouse based on the high volume of returns. Please note this increase of processing time is due to the addition of FREE RETURNS and as a result elevated levels of daily returns. We appreciate your patience while we work quickly to get our staffing and processing needs resolved. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.
THE WELLISOUL PROMISE
We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, please contact us within 30 days of receiving the damaged item so we can rectify this. Please email us at firstname.lastname@example.org and we will rectify this right away!
HOW DO I INITIATE A RETURN?
Enter your email address in the box above to Start A Return. Once you enter your email address a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Return. Once you complete the Returns process a Packing Slip + Prepaid UPS Return label will be emailed directly to you! Print the label out and send your package back!
Please ensure that ALL APPROVED ITEMS listed on the Packing Slip are included in the SAME package.
HOW DO I INITIATE AN EXCHANGE?
Enter your email address in the box above to Start an Exchange. Once you enter your email address a link will be sent guiding you to your Order History. Once there, please select the eligible items you would like to Exchange.
Please note that we only offer Exchanges for the same item in a different size, if available.
Once we receive your Exchange Request, we will begin processing your order. Please allow 1-3 business days for the Exchange Request to be processed and shipped.
Once your Exchange has shipped, you will receive an email with tracking and your Exchange will arrive to you within 2-3 business days once shipped.
ADDITIONAL RETURN DETAILS
- The amount of your returns is only for the item(s) you purchased and does not include the shipping.
- Merchandise must be returned within 30 days of the fulfillment date.
- Merchandise must be unwashed and unworn.
- Shoes must be unworn and free of any scuffs or marks.
- During the Returns Process if an item is ineligible for a Return you will not be able to select that item for Return. This will be all items past the policy time frame or ones that are Final Sale, Accessories, Intimates + Bodysuits.
- If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you.
- FINAL SALE items are NOT eligible for Returns or Exchanges.
- All Accessories are FINAL SALE and NOT eligible for Returns or Exchanges. Accessories are Jewelry, Hats, Scarves, Sunglasses, Handbags + Belts.
- Bodysuits and Intimates are FINAL SALE and NOT eligible for Returns or Exchanges.
- Please allow 1-3 business days for return processing.
- Include your Invoice and Eligible Items in the Return Package.
- Once the Return is delivered to our Warehouse, it takes 3-7 Business Days for our Team to process, then we will return back your money in 3 days.
- Please obtain Tracking for your records.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Note: Due to large quantities of shipments on Black Friday, there will be a one-week delay in the return process. Please be patient and we apologize for the inconvenience.